Careers at Mountain Goat

Mountain Goat are looking for a customer service advisor to join their ever growing team. This newly created position will be based at our head office in Windermere but will also cover our York & Warrington operation on a remote basis. It is a great opportunity to join our growing team. The ideal candidate will be driven, confident and have customer service experience. They will need to work with internal departments as well as communicate with agents and clients, national and international. You must be a team player with good interpersonal skills, time management and sales focused. The candidate must be able to learn quickly and have excellent customer service skills.

Operating 'off the beaten track' tours we use modern Mercedes Mini-Coaches to show visitors the hidden gems of the Lake District, Hadrian's Wall, Yorkshire Dales, and North Wales. We are the premier Mini-Coach touring company in the North of England. Since 1972 we have built up excellent reputation internationally for service and reliability.

Key responsibilities:

• Sell & book Mountain Goat products and meet the needs of our customers
• Answer incoming customer communications from various channels in a professional and timely manner
• Dealing with customer enquiries via phone, email & in person
• Co-ordinate tour departures
• Open and close the Windermere Information Centre buildings safely and securely.
• Serve Mountain Goat customers at the Windermere Information Centre with the most up to date information with a friendly smile.
• Take payments at the Information Centre and cash up daily and weekly with the company banking procedure
• Use computer systems in a professional and efficient way including Microsoft products, the company booking system and any third-party systems.
• Compile with GDPR and privacy policies.
• Take bookings and payments from customers for a variety of services through the PDQ machine, by cash or cheque.
• Provide communication to internal departments and liaise with the Driver guides.
• Anticipating jobs and ensuring your workload is completed
• Strong commitment to achieve targets and overcome challenges
• Delivering a positive customer experience

The Mountain Goat Tour Company are looking for Driver Guides for our Mini-Coach tours and services from our depots in Windermere, Warrington and York. 

Maybe you have just retired, or are already semi retired? Or maybe you wish to work part time to fit around your family life? We are now recruiting trainee PCV driver - guides for full time/part time positions. We also want to hear from those who would like year round flexible and casual contracts.

Mountain Goat are looking for a Bespoke Travel Executive to join their sales and marketing team. Are you orgainsed? Have attention to detail? and love planning trips and holidays. Well, this might just be the job for you.

We are looking for a unique individual who can create itineraries and holidays for our clients right across the United Kingdom. The ideal candidate will have a passion for assisting business growth. Working with the Sales & Marketing Manager you will work towards sales budgets and targets. Provide excellent service by assisting customers to meet their needs through the companies’ services. Assist in winning new business, maintain good relationships with existing clients, and work closely with agents. Develop sales through channels including online, in person, through accommodation providers, and other outlets. This role will assist in increasing revenue through managing agents and suppliers. Manage key accounts and be their main point of contact. Work with internal departments to identify opportunities for development.

The ideal candidate will be driven, confident and proactive. They will need to work with internal departments as well as communicate with agents and clients, national and international. We are seeking a team player with good interpersonal skills, time management and sales focused. The candidate must be able to learn quickly and have excellent customer service skills.