Daily Tour Terms & Conditions

Payment Terms & Routes

All tours must be paid in full prior to departure by either credit/debit card (via the phone/website) or cash by calling in to our office. Please note full payment is required to confirm your booking. Prices and routes are subject to change without notice and we reserve the right to alter tours in the event of severe inclement weather, traffic congestion or for operational reasons.

Cancellations

Please be aware that our tours maybe cancelled due to severe weather.

Under 5's

We regret our tours are unsuitable for children under 5 years of age. 

Refund policy

Up to 48 hours prior to your tour date you will receive a full refund.
Less than 48 hours prior including date of departure no refund will be given.

If we cancel your tour

As a result of dangerous weather conditions you will be entitled to a full refund.

Lost Property

Mountain Goat are not responsible for any items of property left on our vehicles. Please do not ask the driver/guide to take care of your property whilst you are away from the coach. For items that are left on the coach at the end of the day, if found and claimed, we are happy to return them at customers expense. Please note any unclaimed items will be disposed of after 3 months.

Luggage Storage

Due to the landscape of the Lake District our Mini-Coaches have to be small to navigate the narrow roads. Therefore, the majority of our tour buses do not have a luggage storage on board. There are luggage storage facitilies available at Windermere Information Centre, where our tours start from. We can carry small day bags on our buses.

Third Parties

We include a number of attractions in our tours, however these are operated by third parties and therefore we are not liable for any damages, loss or closures to do with these third parties.

Holiday and Short Breaks Terms & Conditions

Please click here to see our Holiday and Short Breaks Terms & Conditions in PDF Format, or email tours@mountain-goat.com for a different version.

Private Hire Terms & Conditions

Please click here to see our Private Hire Terms & Conditions in PDF Format, or email tours@mountain-goat.com for a different version.

Airport Transfer Terms & Conditions

Please click here to see our Airport Transfer Terms & Conditions in PDF Format, or email tours@mountain-goat.com for a different version.