Customer Terms & Conditions 

Payment Terms
All scheduled & private tours must be paid in full prior to departure by either credit/debit card (via the phone/website), by calling in to our office. Please note full payment is required to confirm your booking. For Airport Transfer, Bespoke Private Hire & Multiday Packages T&Cs see below. 

Conduct of passengers
Every passenger in a vehicle must have their own seat. Seats cannot be reserved. 
The driver is responsible for the safety of the vehicle. Any passengers whose conduct is in breach of statutory regulations may be removed from the vehicle or be prevented from boarding on the driver’s authority. 
It is compulsory for all passengers to wear seatbelts whilst the vehicle is in motion. Smoking is not allowed on any of the company’s vehicles. Passengers must not distract the driver whilst the vehicle is moving.
Alcohol is not allowed on any vehicle as laid down in the Sporting Events Act 1985 and anyone not complying will be required to vacate the coach. 

Missed Departures
Daily tours depart at set times. If you are not ready for your allotted departure time and location we cannot wait due to the effect on the tour and the enjoyment of other passengers. A missed departure or no-show tickets will not be refunded. Private tours will wait for passengers, however driver waiting time will be counted as part of the hire duration. 

Tour Routes
In the event of severe weather, traffic congestion or for operational reasons we reserve the right to alter tour routes without notice. 

Cancelled Tours 
Please be aware that our tours maybe cancelled due to severe weather. In this situation you are entitled to a full refund. 

Under 5's
We regret our scheduled tours are unsuitable for children under 5 years of age. Private tours can accommodate any age. Mountain Goat can provide various child and booster seats on request. Legally the parent/guardian is liable for the child’s safety however Mountain Goat deem it unsafe to take under 3 year olds without a child seat and will refuse them in the vehicle. 

Refund policy
The scheduled day tours can be cancelled up to 24 hours prior to your tour date to receive a full refund.
Our Private Hires up to 48 hours prior to your tour date you will receive a full refund. 
To cancel a tour please email tours@mountain-goat.com If the cancellation is soon please call the office on 01539 445 161. If the booking was made by a third party or online travel agent you must contact them directly to cancel as they have their own terms.  

Lost Property
Mountain Goat are not responsible for any items of property left on our vehicles. Please do not ask the driver/guide to take care of your property whilst you are away from the coach. For items that are left on the coach at the end of the day, if found and claimed, we are happy to return them at customer’s expense. Please note any unclaimed items will be disposed of after 3 months.

Luggage Storage
On the scheduled day tours one small day bag per person can be carried on our buses. Many of our tour buses do not have a luggage storage on board for large suitcases. On private tours & short breaks larger bags can be carried. We strive to provide the best service possible, for larger items such as sporting goods, we will do our best to accommodate these, please inform us at the time of booking.

Third Parties
We include a number of attractions in our tours, however these are operated by third parties and therefore we are not liable for any damages, loss or closures to do with these third parties.

Payment Terms & Routes
All tours must be paid in full prior to departure by either credit/debit card (via the phone/website) or cash by calling in to our office. Please note full payment is required to confirm your booking. 

Complaints
We actively welcome your feedback, both in respect of our own services and those provided by other suppliers (such as accommodation providers). In the event that you have any complaint during the course of your tour then please bring this to the attention to the office teams as possible and we will do our best to resolve the issue.  

Animals
No animals, other than guide dogs are permitted on the vehicle. 

Breakdown & delays
Return times are approximate. Mountain Goat do not guarantee to arrive at a specific time, therefore are not liable for loss of convenience caused by a delay or breakdown. 

Disabilities
We regret our vehicles are not yet wheel chair accessible. For any special requests please contact our team and we will do our best to accommodate you.  

Third Parties
We include a number of attractions in our tours, however these are operated by third parties and therefore we are not liable for any damages, loss or closures to do with these third parties.

Airport Transfers T&Cs

Bespoke Private Hire T&Cs

Multiday Packages T&Cs

TRAVEL REGULATION INSOLVENCY PROTECTION

 

Mountain Goat Terms and Conditions were updated on the 20th of Febuary 2019. For bookings made prior to this T&Cs can be found here: 

Holiday & Shortbreaks Terms & Conditions 

Private Hire Terms & Conditions

Airport Transfer Terms & Conditions