Can you pick us up from anywhere?

The best way to book is through our secure website, available 24 hours.  Alternatively, please call the Mountain Goat team on 01539 445161. 

We accept all major credit and debit cards. If you book at the tourist infomation centre we can accept cash. 

Unfortunately, all seats must be paid for before travel.

You may cancel 48 hours prior to departure and receive a full refund. After 48 hours no refund will be issued. Please call the office as soon as you know you wish to cancel. 

Mountain Goat have a ‘you book, you go’ policy.  The only exception would be if the weather conditions made it unsafe to travel.

During the summer months, we would recommend booking as early as possible.  

If you have a query regarding an amendment or cancellation of your booking, please contact the agent or online third party direct.

You are welcome to call us to confirm any details and change the pick up location. 

By booking on our tours, you are guaranteed a seat.  However, we are unable to reserve specific seats on the tours.  Our seats are not numbered and we operate a first come, first served policy for choice on seating. 

There is an option for us to provide lunch on certain tours, at an additional cost.  Full day tours stop half way for lunch at a local village, café or pub.

Depending on the tour, there are regular stops throughout the day.

Depending on the tour and the itinerary the length of stop will vary. There are frequent stops; some will be a quick photo stop other will be to explore an area, attraction to village. Lunch stops are usually an hour.

The maximum group size would be 16.  The minimum group size is 1.

The main pickup points are Windermere TIC, Bowness Bay Pier and Ambleside Bus Station.  We also have tours departing from Keswick and York.

For full details see out How To Find Us page

If arriving at the Windermere Infomation Centre please make yourself known to a member of staff. 

If at a pickup location please be puntual and look out for the bus. Our drivers have serveral pickups in the morring, so if they are late don't worry. Wait 10/15 minutes then give us a call and we'll advise you. 

Not essential, each driver will have a list of expected passengers.  Knowing your reference number may be beneficial.

Due to the nature of our tours, we cannot wait for customers who arrive at their tour start point late.

This would impact the collection of the other passengers and cause a delay for the entire tour.  It would be considerate to arrive at the pickup point earlier then required.  If you expect to be very late, please call the Mountain Goat Team.

If you are travelling to Windermere by train, and are changing at Oxenholme The Lake District, we recommend you allow plenty of time to make this connection.

Please dress according to the season, but as it is the Lake District, please bring a rain coat.  Wearing sensible walking shoes would be beneficial.  Maybe a snack, water and a camera.

Due to the size of our vehicles, ideal for the Lake District roads, we are only able to carry small day sized backpacks. Larger luggage maybe carried on-board with prior arrangement, but please note this may not be possible on some services/tours, please check at time of booking.

Windermere Information, our official start point, offer Mountain Goat customers a special rate of £4 for luggage storage in large secure lockers for the day.

Many Hotels and Guest Houses also offer their customers luggage storage facilities, please note charges may apply at those third parties.

Our tours are designed as scenic mini-bus tours. We take you to as close to the scenery as possible. Depending on the tour there is opportunity to walk short distances, but all walking is optional. Walking is to a place of interest or to board a cruise for example.

We only allow assistance dogs on our tours, please inform us at the time of booking. Our Cross Lakes Experience accepts dogs for an additional charge.

Please contact us if this is the case. Although we cannot reserve seats we have a courtesy seating policy allocated to several seats. We can inform your driver to advise customers boarding the bus.