Can you pick us up from anywhere?

Mountain Goat has put many new rigorous procedures in place including increased cleaning before, during and after each tour. Hand sanitiser will be freely available to all passengers. Our driver-guides will be conducting additional deep cleaning and disinfection of handrails, door handles, seats and overhead compartments on a daily basis. 

Due to the COVID-19 outbreak we have reduced our capacity on scheduled tours by 50% to 8 passengers on a 16 Seater Mercedes Sprinter Minibus to enable social distancing.

Yes, hand sanitiser will be freely available on all services.

On reopening on Saturday 4th July we are offering our scheduled Ten Lakes Spectacular & High Adventure tour from South Lakes as well as our scheduled Yorkshire Dales & North York Moors & Whitby tour from York. 

If you have Covid-19 symptoms up to 14 days after your tour we ask you to please contact our office on 015394 45161 to advise a member of staff then we can inplement our procedures and contact all nescessary parties. 

Your contact information will be kept on file for 21 days encase a track and trace procedure needs to be implemented due to an outbreak onboard a vehicle.

As per the government guidance it is mandatory for passengers to wear face coverings when using public transport in England which we will provide free of charge as well as viser if requested. On private hires, face masks aren't required.

Our seats will be labelled with green ticks & red crosses to advise where is safe to sit.

There is an option for us to provide lunch on certain tours, at an additional cost.  Full day tours stop half way for lunch at a local village, café or pub.

Depending on the tour, there are regular stops throughout the day.

Depending on the tour and the itinerary the length of stop will vary. There are frequent stops; some will be a quick photo stop other will be to explore an area, attraction to village. Lunch stops are usually an hour.

The maximum group size would be 16.  The minimum group size is 1.

The main pickup points are Windermere TIC, Bowness Bay Pier and Ambleside Bus Station.  We also have tours departing from Keswick and York.

For full details see out How To Find Us page

If arriving at the Windermere Infomation Centre please make yourself known to a member of staff. 

If at a pickup location please be puntual and look out for the bus. Our drivers have serveral pickups in the morring, so if they are late don't worry. Wait 10/15 minutes then give us a call and we'll advise you. 

Not essential, each driver will have a list of expected passengers.  Knowing your reference number may be beneficial.

Due to the nature of our tours, we cannot wait for customers who arrive at their tour start point late.

This would impact the collection of the other passengers and cause a delay for the entire tour.  It would be considerate to arrive at the pickup point earlier then required.  If you expect to be very late, please call the Mountain Goat Team.

If you are travelling to Windermere by train, and are changing at Oxenholme The Lake District, we recommend you allow plenty of time to make this connection.

Please dress according to the season, but as it is the Lake District, please bring a rain coat.  Wearing sensible walking shoes would be beneficial.  Maybe a snack, water and a camera.

Due to the size of our vehicles, ideal for the Lake District roads, we are only able to carry small day sized backpacks. Larger luggage maybe carried on-board with prior arrangement, but please note this may not be possible on some services/tours, please check at time of booking.

Windermere Information, our official start point, offer Mountain Goat customers a special rate of £4 for luggage storage in large secure lockers for the day.

Many Hotels and Guest Houses also offer their customers luggage storage facilities, please note charges may apply at those third parties.

Our tours are designed as scenic mini-bus tours. We take you to as close to the scenery as possible. Depending on the tour there is opportunity to walk short distances, but all walking is optional. Walking is to a place of interest or to board a cruise for example.

We only allow assistance dogs on our tours, please inform us at the time of booking. Our Cross Lakes Experience accepts dogs for an additional charge.

Please contact us if this is the case. Although we cannot reserve seats we have a courtesy seating policy allocated to several seats. We can inform your driver to advise customers boarding the bus.