Here at Mountain Goat we've been working behind the scenes to ensure you can book in confidence with us. To help our customers tour in a safe environment we have made the following additions to our existing policies.
WHAT TO EXPECT & WHAT WE ASK FROM YOU
We operate minibuses that can carry a maximum of 16 or 19 people onboard however during public scheduled tours our buses will run at 50 - 75% of their legal capacity depending on the composition of the booked groups to enable social distancing at 1 metre plus. Please note each driver is provided with a seating plan prior to departure and we ask you to stay in your allocated seats throughout the tour.
As per the UK govenments review of 2 metre distancing on 26th June 2020, we operate under this guidance and maintain the '1-metre plus' safe distance between passengers onboard with mitigations including the wearing of face masks and additional deep cleaning.
In accordance with Government Regulation, all passengers are required to wear face coverings onboard, except those who fall under the permitted list of exemptions including those with certain medical conditions and children under 11 years. If you or anyone from your group are exempt from wearing a mask then please inform us before you travel by emailing us on firstname.lastname@example.org. Please note there maybe other passengers onboard your tour that aren't wearing a mask because they are exempt.
When travelling on our day tours, passengers must not gather with others outside their party (consisting of no more than one household or social bubble) as permitted under the relevant social contact rules. As per the guidance from DCMS, passengers on guided tours must stay separate at all times.
To ensure compliance with the latest government legislation and guidance, please only complete your reservation if –
- Your party consists of no more than one household or support bubble
- You are adhering to the travel restrictions from the tier in which you reside
After reviewing this page, if you require any further clarifcation then please contact us directly.
Following UK Government guidelines, a face covering must be worn whilst on board our vehicles unless you are exempt. The safety of our passengers and team is paramount. We encourage passengers to cancel their tour if they or anyone in their household have any of the following symptoms, a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste.
The safety of our passengers and employees as always is our upmost priority. That's why you can travel with us with the assurance that we have put rigorous new measures in place to increase our hygiene and safety procedures. We are following all government and industry guidance and standards as well as training all our employees on new COVID-19 procedures. All our procedures will be put into place to comply with the World Health Organisation, UK government guidance and The Department of Transport but also for the comfort of our passengers throughout their tour.
Our fleet of executive vehicles will be sanitised before the start of each tour as well as during the tour whilst passengers take time off the vehicle. We will be complying with all social distancing measures on our vehicles as per the government guidelines. Hand sanitiser will be freely available and we are inputting increased hygiene procedures. Our driver-guides will be conducting additional deep cleaning and disinfection of handrails, door handles, seats and overhead compartments on a daily basis.
OUR DRIVER GUIDES
Our knowledgeable, friendly and professional driver-guides have under taken COVID training to ensure they are giving the best experience at the highest standards. Our driver-guides have a diverse and colourful background including park rangers, police officers and teachers, many living in the national parks their whole lives. They will tell you the history of their homeland as well as tales of their professional lives within the national park too. They love sharing the hidden gems and they'll let you in on the local favourites.
Book a private tour or transfer in your own bubble and enjoy time with loved ones, you've missed during lockdown or treat your hero and spend the day doing your favourite things. Whether that's a luxury picnic on the fell side taking in the views of our beautiful national parks or taking a guided stroll around one of our lakes or gardens.
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We work with trusted suppliers across the national parks. All attractions and places we visit as well as recommend have been hand selected by us and they meet our hygiene and safety standards.
FRESH OPEN SPACE
Passenger will enjoy increased time of the vehicle to enjoy the fresh air, wide open spaces of the National Parks and explore their surroundings. We will take you off the beaten track to the lesser known spots, where you can experience the countryside without sharing.
FLEXIBLE BOOKING TERMS
We are keeping our flexible booking terms encase any of our passengers need to cancel their trips for any reason.
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Following UK Government guidelines, a face covering should be worn whilst on board our vehicles. The safety of our passengers and team is paramount. We encourage passengers to cancel their tour if they or anyone in their household have any of the following symptoms, a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste.