Here at Mountain Goat we've been working behind the scenes to ensure you can book in confidence with us. To help our customers tour in a safe environment we have made the following additions to our existing policies.
Updated: April 2022
WHAT TO EXPECT & WHAT WE ASK FROM YOU
We operate minibuses that can carry a maximum of 16 or 19 people onboard. With the updated 'Living with COVID-19' government update on 21st February 2022, here at Mountain Goat have reviewed the guidance. On public scheduled tours we will monitor capacity limits on our tour buses, but the maximum customer per vehicle is set at that vehicles legal limit - usually this will be 16 passengers. However, no one will be sat directly next to another person they have not booked with. For example two solo travellers would not sit next to each other on a double seat. The main aisle or an empty seat will be used to space passengers out, please note all rows on buses will be used. Also we may use seating plans and ask you to sit in a specific seat.
After reviewing this page if you require any further clarification then please contact us directly.
It is our decision as a company to strongly advised wearing of face masks onboard all scheduled tours to keep our driver-guides and passengers as safe as possible. The safety of our passengers and team is paramount. We will continue to provide free face masks for customers, encouraging there use. We encourage passengers to cancel their tour if they or anyone in their household have any of the following symptoms, a high temperature, a new, continuous cough, or a loss or change to your sense of smell or taste. We encourage customers to make use of our flexible 24hr hour before travel cancellation policy. If customers don’t feel well 24 hours before a departure they can cancel and receive a full refund.
The safety of our passengers and employees as always is our upmost priority. That is why you can travel with us with the assurance that we have put rigorous measures in place to increase our hygiene and safety procedures. We are following all government and industry guidance and standards as well as training all our employees on new COVID-19 procedures.
Our fleet of executive vehicles will be sanitised before the start of each tour as well as during the tour whilst passengers take time off the vehicle. We will continue to provide driver guides with more time to clean. As well as the cleaning products to do deeper cleans between customer groups. We will keep screens behind the drivers and encourage the regular airing of buses and when appropriate whilst travelling, e.g. opening roof vents when it's not raining. Hand sanitiser will be freely available and we are inputting increased hygiene procedures. Our driver-guides will be conducting additional deep cleaning and disinfection of handrails, door handles, seats and overhead compartments on a daily basis.
OUR DRIVER GUIDES
Our knowledgeable, friendly and professional driver-guides have under taken COVID training to ensure they are giving the best experience at the highest standards. Our driver-guides are encoruaged not to work if they are feeling unwell and have symptoms of COVID-19. Our driver-guides have a diverse and colourful background including park rangers, police officers and teachers, many living in the national parks their whole lives. They will tell you the history of their homeland as well as tales of their professional lives within the national park too. They love sharing the hidden gems and they'll let you in on the local favourites.
Book a private tour or transfer in your own bubble and enjoy time with loved ones, you've missed during lockdown or treat your hero and spend the day doing your favourite things. Whether that's a luxury picnic on the fell side taking in the views of our beautiful national parks or taking a guided stroll around one of our lakes or gardens.
Find out more
We work with trusted suppliers across the national parks. All attractions and places we visit as well as recommend have been hand selected by us and they meet our hygiene and safety standards.
FRESH OPEN SPACE
Passenger will enjoy increased time of the vehicle to enjoy the fresh air, wide open spaces of the National Parks and explore their surroundings. We will take you off the beaten track to the lesser known spots, where you can experience the countryside without sharing.
FLEXIBLE BOOKING TERMS
We are keeping our flexible booking terms encase any of our passengers need to cancel their trips for any reason. Our scheduled tours can be cancelled 24-hours beforehand and receive a full refund.
Find out more